Privacy Policy
At Zymm Group Ltd. (trading as Zymm Brokers) we respect your privacy and are committed to protecting your personal information. We comply with the Privacy Act 2020 (New Zealand) and ensure that any personal information we collect, use, or disclose is handled responsibly and securely.
This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights in relation to that information.
Collection of Personal Information
We collect personal information to understand your individual or business circumstances and to provide suitable advice and services in relation to insurance, financial products, lending, and related services.
The personal information we may collect includes (but is not limited to):
Your name, date of birth, and contact details
Residential or business address
Family or business relationships
Insurance and claims history
Financial information relevant to your needs
Medical or health information where required for insurance purposes
Criminal history where required by insurers or law
Information relating to your risk management and insurance requirements
We only collect information that is necessary to provide our services.
How We Collect Information
Where possible, we collect personal information directly from you. This may occur when you interact with us:
In person
By phone
Via email
Through written correspondence or online forms
If you choose not to provide requested information, we may be unable to offer certain products or services.
Collection from Third Parties
In some situations, it may not be practical to collect information directly from you, or you may authorise us to do so. In these cases, we may collect personal information from third parties such as:
Insurers and underwriters
Lenders and financial institutions
Lawyers or accountants
Health professionals
Loss adjusters or claims assessors
Government agencies (for example, the Ministry of Justice)
Any information collected from third parties is obtained lawfully, fairly, and with appropriate authority or consent.
Use of Personal Information
We use your personal information for purposes including:
Confirming your identity
Assessing your needs and providing advice
Arranging, administering, and managing insurance and financial products
Communicating with insurers, lenders, and authorised service providers
Claims management and advocacy
Meeting legal and regulatory obligations
Improving our services, staff training, and quality assurance
Marketing and client communications (where permitted or consented to)
We take reasonable steps to ensure that the information we use is accurate, up to date, complete, relevant, and not misleading.
Disclosure of Information
We do not disclose your personal information outside Zymm Brokers unless:
It is required to provide the services you have requested
You have given consent
It is required or authorised by law
The information is publicly available
We only share information with trusted third parties who are authorised to receive it for legitimate business purposes.
Storage and Security
Your personal information may be stored electronically and/or in hard-copy files. We use industry-accepted security measures to protect your information from:
Loss or misuse
Unauthorised access
Modification or disclosure
Access to personal information is restricted to authorised personnel only.
Access and Correction
You have the right to:
Request access to your personal information
Request correction of any personal information we hold
Requests must be made in writing. If a third party makes a request on your behalf, written authority from you will be required.
If we are unable to make a requested correction, we will take reasonable steps to attach a statement noting that a correction was requested but not agreed to, in accordance with the Privacy Act 2020.
Retention of Information
We retain personal information only for as long as it is required for legal, regulatory, or business purposes. Once information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on our website.
Contact Us
If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact:
Zymm Group Ltd. (trading as Zymm Brokers)
📧 Email: info@zymmbrokers.co.nz
📞 Phone: +64 022 066 4737